Events are all around us. Every moment there is an event taking place, whether it is a business meeting, organization of a trip, business trip, organization of a child's birthday, etc. Each event requires special preparation and careful planning from us. The planning phase is the uniform and most important phase in the realization of the event. Also, it is very important to designate or assign persons who will participate in the process of planning and realization of the program. In the first part of this paper, the process of planning and organizing events will be discussed. The second part discusses the business protocol and its features. The emphasis of the paper will be the diplomatic protocol, that is, the protocol of the President of the Republic of Croatia. Working in the Office for many years, I have worked closely with fellow employees of the Protocol Service and the Information Service. They, along with the department where I work, the Department for Technical Affairs and Property Management, are the most important "cogs" in the initiation, planning and implementation of a certain official program of the Office. So far, we have encountered various pleasant and less pleasant situations in which it was necessary to react quickly and efficiently so that no one would notice that something was wrong during the program. I can say that the employees always gave their best, and the best reward for them was when the guests or participants of a certain event left satisfied and full of praise for us. It should also be mentioned that protocol is often said to be the silent language of diplomacy, because it sends us good or bad non-verbal messages without saying a lot. Unfortunately, the state institutions of the Republic of Croatia still have not passed the law or prescribed rules of official protocol. Therefore, there is no written document that would help with the organization of protocol, business, ceremonial or official events. So we are left with the fact that everything is transmitted orally, that is, from generation to generation with certain adjustments over time. In recent years, we have noticed that the strict form of the protocol is slowly being abandoned or adapted to the times and a different way of life. This is understandable because as fashion and language change, so does everything else. However, the protocol and meaning of the ceremony is still very important. In the end, I would like to mention one sentence that I have etched in my memory because my colleagues often said: "You can negotiate with terrorists, but you cannot negotiate with the protocol".