Title MOTIVACIJA PRODAJNOG OSOBLJA
Title (english) Motivation of sales staff
Author Ozana Mijatović
Mentor Dijana Vuković (mentor)
Committee member Dorotea Milas (predsjednik povjerenstva)
Committee member Sanja Rocco (član povjerenstva)
Granter Zagreb School of Business Zagreb
Defense date and country 2020-06-06, Croatia
Scientific / art field, discipline and subdiscipline SOCIAL SCIENCES Economics Organization and Management
Abstract Osobna prodaja, puno je više od doticaja s kupcem pri odabiru nekog proizvoda. Ona je proces istraživanja zadovoljavanja kupaca, pružanja obavijesti, nuđenja, tj. sugeriranja proizvoda koji će zadovoljiti potrebe kupaca, kao i pružanja poslijeprodajnih usluga, kako bi se postiglo dugoročno zadovoljstvo i s njima izgradio dugoročni odnos. Danas se s prodajom susrećemo u gotovo svim oblicima ljudskih djelatnosti, kao primjerice: u zdravstu, trgovini, proizvodnji, školstvu, bankarstvu itd. Prodajno osoblje je od iznimne važnosti. Jako je bitno da ono bude motivirano kako bi se ostvarilo bolje zadovoljstvo kupca, ali i privuklo nove kupce te ujedno i ostvarilo bolji rezultat poslovanja. Motivacija prodajnog osoblja vrlo je bitna u poslovanju te je valja stalno ispunjavati i poticati. Motivirano prodajno osoblje ima utjecaj na kupce i potencijalne kupce, kao i na cjelokupan rezultat poslovanja. Nagrađivanje predstavlja jedan od najznačajnijih čimbenika u postizanju željenog učinka prodajnog osoblja.
Ovaj specijalistički diplomski rad donosi ključne teorijske spoznaje iz područja prodaje. U radu je definirana prodajna strategija, kao i specifičnosti motiviranog prodajnog osoblja. Isto tako, u radu je iskazana važnost prodajnog osoblja s naglaskom na motivirano prodajno osoblje. Ovaj rad ukazuje na važnost koju adekvatno upravljanje prodajnim timom kao i motiviranje prodajnog tima ima za postizanje uspješnih poslovnih rezultata.
Abstract (english) Personal selling is much more than touching a customer when choosing a product. It is the process of exploring customer satisfaction, providing information, offering, or suggesting products that will meet customer needs, as well as providing after-sales services, in order to achieve long-term satisfaction and build a long-term relationship with them. Today, sales are encountered in almost all forms of human activities, such as health, commerce, manufacturing, education, banking, etc. Sales staff are of paramount importance. It is very important that it be motivated in order to achieve better customer satisfaction, but also to attract new customers and at the same time to achieve better business results. Sales motivation is very important in business and should be constantly fulfilled and encouraged. Motivated sales staff have an impact on customers and potential customers, as well as the overall business result. Rewarding is one of the most significant factors in achieving the desired performance of sales staff.
This specialist thesis brings key theoretical insights from the field of sales. The paper defines the sales strategy as well as the specifics of the motivated sales staff. Also, the importance of sales staff is emphasized in the paper, with an emphasis on motivated sales staff. Through this paper, the importance of adequate management of the sales team as well as the motivation of the sales team is emphasized for the achievement of successful business results.
Keywords
prodaja
kupci
motivacija
prodajno osoblje
motivirano prodajno osoblje
Keywords (english)
sales
customers
motivation
sales staff
motivated sales staf
Language croatian
URN:NBN urn:nbn:hr:180:326032
Study programme Title: Marketing and communication management Study programme type: professional Study level: specialist graduate Academic / professional title: Stručni/a specijalist/ica marketinga i komunikacija (Stručni/a specijalist/ica marketinga i komunikacija)
Type of resource Text
File origin Born digital
Access conditions Access restricted to students and staff of home institution
Terms of use
Created on 2020-09-08 07:35:16