Logistics is a structural business activity that runs through all aspects of a business organization, and one factor within logistics processes is integrated logistics that deals with mastering space and time with minimal cost in the shortest possible time within the service delivery process. The support model for services, for example the business of the company "Z-telefonica" is an example of the operation within the organization - integrated logistics and the necessary processes for the service to be provided to the customer with the appropriate quality, according to certain standards and goals. In business, one of the important factors in the development of a company in which the principles of integrated logistics are applied is the timely and frequent monitoring of the logistics target market and the set needs of each client separately, maximizing the benefits to the client/customer and minimizing operational costs. In addition to focusing on existing and new customers, logistics companies / partners in organizing and planning the services they will provide should ensure that each part of the logistics chain operates in a timely manner according to plan and needs so that the set level of service / product is at a high and required level. In the further work, the activities and necessary actions that logistics companies perform and undertake during the execution and organization of logistics services will be presented, and we will go through in detail the business processes and business problems of the company "Z-telefonica". They will also touch on the topic of outsourcing.