Online shopping is a process in which customers buy products and services directly from a merchant in real time via the Internet. Perceptions of the benefits and risks of online shopping often change with the development of technology, security measures and the customer experience. Many people value the convenience and wide selection of online shopping, but at the same time they pay attention to the security of their transactions and the quality of the products they buy. The research deals with a subject from the field of sales. In today's age of using digital channels and technological progress, it is quite normal to sell and buy online. Therefore, everyone expects security and satisfaction of needs, both sellers and buyers. Online shopping has become an inevitable part of the modern lifestyle, and the pandemic has further contributed to the increase in online ordering. Considering the trends in the world, the use of the Internet for ordering products and services is continuously increasing. Due to the increasing popularity of online shopping, the growth trend is expected to continue. This paper will investigate what are the possible risks that we can encounter when shopping online, but also all the positive sides.