This paper analyzes the definition of empathy and elaborates on the term in more detail. Empathy is the ability to understand and become aware. With it, we experience the feelings, thoughts, and emotions of the other person without those feelings, thoughts, and emotions being fully conveyed through verbal communication. That is why communication as such is elaborated in the work, along with its skills, without which communication and communication would not be possible. But to make it easier to understand, it was necessary to touch on the organizational culture. When we talk about organizational culture, we can say that it is one of the key factors that influence the business and the existence of the organization, and to make the business as efficient as possible communication, empathy and other factors mentioned in the work play a big role. Organizational culture is focused on achieving the best possible results in a productive environment, but the main issue that is always left out is emotion. The business world views success and effectiveness through the prism of tables and numbers, but everyone always forgets about the human factor. Therefore, empathy in the business world is almost non-existent and thus its role is more important than ever. Empathizing with another person opens up a number of possibilities, but there are major empathy barriers that prevent full use of empathy. If we want empathy to be a driver of social change, we need to focus on looking at the world with someone else's eyes and adopt six habits of empathetic people, because they can increase our creativity, improve relationships, reduce prejudices and resolve conflicts. Empathy should be the most important virtue a person needs to develop in order to thrive.